Job Information
BayCare Health System Customer Communications Team Lead in St Josephs, United States
At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that’s built on a foundation of trust, dignity, respect, responsibility and clinical excellence.
Summary:
The Customer Communications Team Lead is responsible for the evaluation, development and implementation of Customer Communication’s Specialists; Team Lead also supports projects, programs and activities to support the strategic plans and goals of the Customer Communications Department, in collaboration with the Supervisor, Customer Communications. Required Experience: 6 years Customer Service, of which 2 years must be in a Contact Center or as a Medical Concierge. Must be detail oriented and flexible with changing priorities and deadlines. Demonstrated ability to work with cross functional teams. Strong organizational, writing and research skills a must. Must be proficient using Microsoft Office tools including Excel, Word, PowerPoint. Must be comfortable using different technologies/tools to provide data analysis and reporting for assigned projects. Preferred Experience is 1 year NICE Suite. Required specific skills include: self-motivated team-player with demonstrable success in a high stress, fast paced work environment. Must be available for on-call coverage in a 24/7 environment to ensure staffing needs are consistently met.
Minimum Qualifications:
Other information:
Required - 6 years - Customer Service; Required - 2 years - Reference summary for details; Preferred - 1 year - Supervisory Role in a related field; Preferred - 1 year - Lead Role in a related field; Preferred - 1 year - Healthcare in related field; Preferred - 1 year - Reference summary for details
Education:
Essential:
- HS Graduate or Equivalent GED
Nonessential:
- Associates Degree
Education equivalent experience:
Essential:
- Required - High School or Equivalent; Preferred - Associates
Nonessential:
- Required - High School or Equivalent; Preferred - Associates
Facility:
BayCare Health System, Customer Communications-HSS
Location: St Josephs Main and Childrens
Status: Full Time, Exempt: No
Shift Hours: Varies
Shift: Shift 4
Shift 1 = Days, 2 = Evenings, 3 = Nights, 4 = Varies
Weekend Work: Every
On Call: Yes
How often will this team member be working remotely? Never
Equal Opportunity Employer Veterans/Disabled
Position Customer Communications Team Lead
Location Tampa:St Josephs | Business and Administrative | Full Time
Req ID null