BayCare Health System

At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that’s built on a foundation of trust, dignity, respect, responsibility and clinical excellence.

Summary:

The Customer Communication Specialist Sr. serves as the initial point of contact for all BayCare Health System hospitals via hospital switchboards. The position is responsible for responding promptly to internal and external customer inquiries, transferring calls to appropriate areas, working through various emergency response codes/plans, scheduling customer appointments for various procedures and/or through various departments as well as resolving issues in an appropriate and timely manner. Ensures prompt and proper contact with customer via standard scripts and procedures. Delivers world-class customer service in a high-stressed, fast-paced work environment. Team member is self-motivated and have proven ability to multi-task between various systems and support service objectives. Proficiency in the following modalities: Customer Service and Emergency Response. Responsible for maintaining logs, pulling data and running reports. Provides support in relation to the department by maintaining department directory, middleware applications and knowledge base. Assists with department projects as needed. May handle difficult situations and assist with training and assessment of newly hired Customer Communication Specialist team members. Other duties as identified/defined. 2 years of previous customer service and/or emergency response experience. Advance experience using Microsoft office or other computerized systems.

Minimum Qualifications:

Other information:

Required - 2 years - Reference summary for details

Education:

Essential:

• HS Graduate or Equivalent GED

Nonessential:

• Associates Degree

Education equivalent experience:

Essential:

• Required - High School or Equivalent; Preferred - Associates - Related Field

Nonessential:

• Required - High School or Equivalent; Preferred - Associates - Related Field

Facility:

BayCare Health System, Customer Communications-HSS

Location: St Josephs Main and Childrens

Status: Full Time, Exempt: No

Shift Hours: Varies

Shift: Shift 4

Shift 1 = Days, 2 = Evenings, 3 = Nights, 4 = Varies

Weekend Work: Every

On Call: No

How often will this team member be working remotely? Never

Equal Opportunity Employer Veterans/Disabled

Position Customer Communications Specialist Sr

Location Tampa:St Josephs | Business and Administrative | Full Time

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