Job Information
BayCare Health System Supervisor Contact Center Food and Nutrition in Morton Plant, United States
At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that’s built on a foundation of trust, dignity, respect, responsibility and clinical excellence.
This position also offers the opportunity for remote work 80% of the time with 20% required in person, on site for trainings. Required experience includes 5 years in a Supervisor Role in a related field with 2 years working in a Contact Center.
Summary:
The Supervisor Contact Center Food and Nutrition provides an outstanding and differentiating customer experience by understanding and responding appropriately to stated and unstated customer needs. This includes
communicating in a professional manner while utilizing all available resources and technology in service to both internal and external customers such as patients, their support team, and the interdisciplinary care team.
Must deliver effective, customer-centric support across multiple channels of communication (i.e., phone, email, and chat) while supporting all contact center programs.
Must drive and deliver on contact center programs (i.e., workforce management (forecasting, scheduling, intra-day management), quality management, key performance indicators, team development, and annual performance evaluations) and excellent service and adherence to defined BayCare policies and procedures.
To maintain current knowledge of BayCare and contact center processes, the team member in this role is expected to continue learning, developing, and building on the foundational skill set of a Contact Center Supervisor, which include problem solving, time management, communication, coaching, training, emotional intelligence, ability to use positive language, knowledge of the patient menu, and knowledge of therapeutic foods, nutrition supplements, and therapeutic diet orders.
The Contact Center Supervisor collaborates remotely with various food service operations to better serve our patients.
The Contact Center Supervisor receives regular feedback from the manager; the team member in this role must be receptive to this feedback and willing to hone skills and enhance performance on a continual basis.
This role offers value to BayCare by providing consistent support, education, training, and development of contact center specialists and by providing superior customer service through the contact center while enabling BayCare to offer world class hospitality experience to its customers seeking support with meal service.
This position is in a contact center environment and schedules may include morning, evening, and/or weekend work.
Minimum Qualifications:
Required - 5 years - Supervisory Role in a related field; Required - 2 years in a Contact Center Setting
Education: HS Graduate or Equivalent GED
Preferred - Associates Degree
acility:
BayCare Health System, Food And Nutrition Services-MPM
Location: Remote (80%), Onsite in Clearwater (20%)
Status: Full Time
Shift Hours: Varies
Weekend Work: Occasional
On Call: No
How often will this team member be working remotely? Hybrid
Equal Opportunity Employer Veterans/Disabled
Position Supervisor Contact Center Food and Nutrition
Location Clearwater:Morton Plant | Leadership | Full Time
Req ID null